24 hours notice is required to change your booked appointment. If 24 hours notice is not received, a fee will be applied to your future booking.
If you have a serious illness and cannot make it to your appointment, please get in touch with us ASAP. Rescheduling fees may be waived on a case by case basis.
If you have a complimentary appointment scheduled and you do not provide 24 hours notice for rescheduling, or no show, to the appointment, the complimentary appointment is voided.
If you are late to your appointment, you are still required to pay the full service pricing that was originally scheduled. If you are late to your appointment, please note that your lash fullness will be compromised as there may not be sufficient time to achieved your desired look. Extending the time of your appointment after arrive late is not a possibility, so please plan to arrive 5 minutes EARLY to all scheduled appointments. Please book your next future appointment accordingly as you may need to come back sooner to make up for the lost appointment time and lack of fullness due to your tardiness.
Clients more than 15 minutes late will have to be rescheduled and will be considered a “confirmed no-show”. A fee may be applied for future booking.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE